Customer Service

What if I am not completely satisfied with Purity?

If for some reason you decide Purity is not for you, just contact one of our customer service representatives calling 866-363-6797, email service@mineralscience.com, or go to our member area of www.mineralscience.com to cancel your membership.

What is the Purity Beauty Club?

When you placed your Trial order you were informed that you are signing up for the auto-ship program, and you were notified of the terms of the Purity Beauty Club. During the Trial order process, it is up to the customer to either; agree to the service and complete the order, or if you do not agree to the terms, to cancel the order completely.

Trial customers are notified of their auto-ship program enrollment (PRIOR to their FIRST auto- ship charge) in the THREE following ways:

1. Terms and conditions as stated on our website.
2. Automatic "welcome" auto-ship e-mails, which are sent along with the order confirmation, that reminds customers that they are enrolled in an auto-ship program.
3. Documentation of auto-ship program is mailed along with trial shipments.

What is the Purity refund policy?

Click here for the complete Purity Return Policy

How do I contact Purity?

Live Chat:

Web: www.mineralscience.com, "My Account" tab

Telephone: (866) 363-6797

Call Center Hours: 8:00 AM - 6:00 PM EST, Mon-Fri

Email: service@mineralscience.com